![]() Go to and download the most current drivers (Extensions), install, and then restart the computer.Ĭlick here for information on disabling Apple's dashboard. Make sure the most current version of these drivers are installed on the computer. Go through the list and select each item, one at a time, and click the below the list to remove the item. Select your account from the list on the left hand side of the window and click on the 'Login Items' tab on the right hand side of the window. Open System Preferences and click the 'Accounts' preference. When the desktop loads in this user account, navigate to MacHD > Applications > Digidesign > Pro Tools and double-click on the 'Pro Tools' application. Go to the Apple menu and go to 'Log Out (Username)', wait for the login screen and then login in as Pro Tools. Then login to this new account and run Pro Tools. Once that is done, click 'Create Account'. ![]() When the new user dialog comes up, type In Pro Tools for the Name, enter a password and verify (optional), and be sure to check the box 'Allow user to administer this computer. Click the Lock to authenticate and enter your password. Use the Clean uninstall option, and continue through the uninstaller, and click the Quit button when the process is finished.Ĭreate a new user with administrator privileges in System Preferences > Accounts. Go to MacHD > Applications > Digidesign > Pro Tools > Pro Tools Utilities and doubleclick on 'Uninstall Pro Tools'. Go to the 'First Aid' tab and select "Repair Disk Permissions" Additional Troubleshooting Select the boot drive (the whole drive, not the volume underneath the drive). Quit Pro Tools and all other open applications, then launch Apple's "Disk Utility" application, located in MacHD>Applications>Utilities. Delete the following: '', 'DAE Prefs' (folder), 'DigiSetup.OSX', and 'Pro Tools Preferences' These files and folders are located in MacHD > User > 'your user name' > Library > Preferences. This folder is located in MacHD > Library > Application Support > Digidesign > Databases > "Volumes" This folder is related to the Digidesign Databases, and needs to be deleted in order for this whole process to work. Note: Actual Pro Tools sessions should NEVER be saved in these folders. MacHD > Digidesign Databases) You should delete (trash) ALL of these folders and the Volumes folder (see next). ![]() These folders are found on the root level of all mounted volumes. These files will be recreated when Pro Tools is launched. Once you have deleted these files, you should empty the trash and restart your computer. Listed below are the paths to all the database and preference files installed by Pro Tools. These are important steps in order to resolve various issues, such as assertion errors, graphic or display problems, and other intermittent issues that are not specifically hardware or compatibility related. Under the AirPort tab, check the box next to Show AirPort status in menu bar.ĭisable Bluetooth by clicking on the Bluetooth icon in the upper right hand corner of the screen (menu bar) and selecting 'Turn Bluetooth Off', or, open System Preferences (Apple Menu > System Preferences), click on Bluetooth under the Hardware section, go to the Settings tab and click the 'Turn Bluetooth Off' button. System Preferences), click on the 'Network' preference and select 'AirPort' from the 'Show' drop down menu.
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